FAQ

Everything you need to know about shopping with MAVÉ

What is your return/exchange window?

We offer returns and exchanges within 5 days of delivery for eligible items. The item must be unworn, unused, in its original packaging with all tags intact, and returned with proof of purchase.

Which items cannot be returned?

Due to hygiene and safety standards, earrings, nose jewelry, personalized/custom items, and gift cards are non-returnable and considered final sale. Orders that use Buy 3, Get the 4th Free, the free MAVÉ jewellery piece, or flat ₹1,200 off are also final sale. Orders with only our flat 15% off can be returned or exchanged within 5 days.

How are refunds processed?

Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–10 business days. Shipping fees, Cash on Delivery fees, and processing fees are non-refundable.

Who pays for return shipping?

If the return is due to a change of mind, wrong size, or personal reason, the customer pays for return shipping. If the return is due to our error—wrong item or manufacturing defect—we cover the return shipping.

What is your cancellation policy?

Orders can be cancelled within 2 hours of placing the order. Once processing begins, cancellations are not allowed. Pre-paid orders refunded on cancellation take 5–7 business days.

How long does order processing take?

We hand-check and pack every order with care. Orders are packed and dispatched Monday–Saturday (excluding public holidays) and delivered within 5–7 days across India.

Do you offer free shipping?

Yes. We offer free Standard Shipping on orders above ₹999. Shipping charges for orders below the threshold are shown at checkout. We do not ship on Sundays or national holidays.

What are your delivery timelines?

Within India: Standard Shipping is 5–7 days. International orders: 7–20 working days. Duties, taxes, and customs fees (if applicable) are the customer's responsibility.

How can I track my order?

Once your order is shipped, you will receive an email/SMS with your tracking number, courier partner name, and live tracking link. If your tracking number isn't active immediately, allow 24–48 hours for the courier to update it.

What if I receive a defective or incorrect item?

Contact us within 48 hours of delivery with clear photos/videos and your order number. We will review and offer an exchange or resolution. Items showing normal wear, resizing, breakage, perfume exposure, or chemical damage are not considered defects.

How can I contact customer service?

Email: connect@mave.co.in (for order queries, returns & exchanges). Phone/WhatsApp: +91 78141 43477 (Mon–Sat, 10 AM – 7 PM). Instagram: @mave.co.in. Our team responds within 24–48 working hours.

Are my personal details safe?

Yes. MAVÉ collects only the information needed to provide a smooth shopping experience—name, email, phone, shipping address, and payment details (processed securely through our gateway). We never sell your information. You can request access, correction, or deletion of your data, and opt out of marketing emails at any time.