Shipping policy

Effective Date: April 5, 2026

At MAVÉ, we make sure your order is delivered safely, quickly, and with full transparency. Below you'll find everything you need to know about how we handle shipping and delivery.

Processing Time

We hand-check and pack every order with care.

Every order is delivered within 5–7 days across India
Orders are packed and dispatched Monday–Saturday (excluding public holidays)
Once your order is shipped, you will receive an email with your tracking number

During launches, restocks, and sales, processing times may slightly increase.

Shipping Methods & Delivery Times

India (Domestic Shipping)

Standard Shipping: 5–7 days
Shipping times may vary depending on your city and courier availability

International Shipping

Standard International Shipping: 7–20 working days
Duties, taxes, and customs fees (if applicable) are the responsibility of the customer
International delivery time may vary depending on destination country and customs clearance

Free Shipping

We offer:

Free Standard Shipping on orders above ₹999
Shipping charges for orders below the threshold will be shown at checkout

Order Tracking

Once your order is shipped, you will receive an email/SMS with your:

Tracking number
Courier partner name
Live tracking link

If your tracking number isn't active immediately, please allow 24–48 hours for the courier to update it.

Wrong Address / Undeliverable Packages

Please double-check your address while placing your order. We are not responsible for:

Wrong address entered
Address not reachable
Non-collection from courier office
Failed delivery due to customer unavailability

If the package returns to us, you may need to pay a re-shipping fee.

Weather, Delays & Courier Issues

We ship using trusted courier partners, but some delays may occur due to:

Weather
Festivals
Courier load
Remote area delivery
Customs processing (international only)

We appreciate your patience during such situations.

Pre-Orders

If your item is marked as Pre-Order, it will ship on the estimated date mentioned on the product page. Orders containing both Pre-Order & Ready items will ship together.

Important Notes

We do not ship on Sundays or national holidays
We are not responsible for courier delays once the package is handed over
If your package shows "Delivered" but you haven't received it, please contact the courier directly
Lost packages due to incorrect addresses are not eligible for refund