Frequently Asked Questions

Browse our collections, select your items, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and complete your purchase. You'll receive a confirmation email with your order details.

We offer complimentary shipping on all orders. Your items will be shipped within 3-5 business days. International shipping is available with rates calculated at checkout.

We offer a 14-day return policy for unused items in their original packaging. To initiate a return, contact our customer service team. Returns are processed within 5-7 business days after receipt.

Refer to our size guide on each product page for detailed measurements. If you're between sizes, we recommend sizing up. Our customer service team is available to assist with sizing questions.

For jewelry: Store in a cool, dry place and avoid exposure to chemicals. Specific care instructions are included with each purchase.

We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through encrypted connections.

Yes, all MAVÉ products are 100% authentic and crafted with premium materials. Each piece comes with a certificate of authenticity and care instructions.

Currently, we do not offer customization. However, our collections are designed to mix and match, allowing you to create your own unique looks.

You can reach our customer service team via email at hello@mave.com or through our contact form. We respond within 24 hours during business days.

Currently, MAVÉ operates exclusively online. We're planning to open select pop-up shops in the future – stay tuned for updates.