Frequently Asked Questions

We offer returns and exchanges within 5 days of delivery for eligible items. The item must be unworn, unused, in its original packaging with all tags intact, and returned with proof of purchase.

Due to hygiene and safety standards, earrings, nose jewelry, personalized/custom items, sale or discounted items, and gift cards are non-returnable and considered final sale.

Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–10 business days. Shipping fees, Cash on Delivery fees, and processing fees are non-refundable.

If the return is due to a change of mind, wrong size, or personal reason, the customer pays for return shipping. If the return is due to our error—wrong item or manufacturing defect—we cover the return shipping.

Orders can be cancelled within 2 hours of placing the order. Once processing begins, cancellations are not allowed. Pre-paid orders refunded on cancellation take 5–7 business days.

We hand-check and pack every order with care. Processing time is 1–3 business days, Monday–Friday (excluding public holidays). During launches, restocks, and sales, processing times may slightly increase.

Yes. We offer free Standard Shipping on orders above ₹999. Shipping charges for orders below the threshold are shown at checkout. We do not ship on Sundays or national holidays.

Within India: Standard Shipping is 3–7 working days. International orders: 7–20 working days. Duties, taxes, and customs fees (if applicable) are the customer's responsibility.

Once your order is shipped, you will receive an email/SMS with your tracking number, courier partner name, and live tracking link. If your tracking number isn't active immediately, allow 24–48 hours for the courier to update it.

Contact us within 48 hours of delivery with clear photos/videos and your order number. We will review and offer an exchange or resolution. Items showing normal wear, resizing, breakage, perfume exposure, or chemical damage are not considered defects.

Email: connect@mave.co.in (for order queries, returns & exchanges). Phone/WhatsApp: +91 78141 43477 (Mon–Sat, 10 AM – 7 PM). Instagram: @mave.co.in. Our team responds within 24–48 working hours.

Yes. MAVÉ collects only the information needed to provide a smooth shopping experience—name, email, phone, shipping address, and payment details (processed securely through our gateway). We never sell your information. You can request access, correction, or deletion of your data, and opt out of marketing emails at any time.