MAVÉ

Refund Policy

At MAVÉ, we want you to love your piece. If something isn't right, we're here to help. Please read the policy below to understand how returns and refunds work.

Returns & Exchanges

We offer returns and exchanges within 5 days of delivery for eligible items.

To qualify, your item must be:

Unworn and unused
In its original packaging
In case of jewellery, free from scratches, marks, or damage
Returned with proof of purchase
Tags intact

If the item does not pass quality inspection upon return, we may refuse the refund or exchange.

Non-Returnable Items

Because of hygiene and safety standards, the following items cannot be returned:

Earrings
Nose jewelry
Personalized / custom items
Sale or discounted items
Gift cards

These items are final sale.

Exchanges

If you received the wrong item or a defective product, we will gladly exchange it for the same item after verification.

Please contact us within 48 hours of delivery with clear photos and your order number.

Refunds

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees, Cash on Delivery fees, and processing fees are non-refundable.

Return Shipping Costs

If the return is due to a change of mind, wrong size ordered, or personal reason — the customer pays for return shipping.
If the return is due to our error (wrong item or manufacturing defect) — we cover the return shipping.

Important Notes

Items showing signs of wear, damage, resizing, breakage, perfume exposure, or chemical damage will not be accepted.
Scratches that occur from normal wear are not considered defects.
If your package is returned to us due to incorrect address, unavailability, or non-collection, re-shipping charges will apply.
We reserve the right to refuse any return that does not meet our conditions.

Defective or Incorrect Item Received?

If you believe your item is defective or incorrect:

Contact us within 48 hours of delivery
Send clear photos/videos of the issue
Include your order number

We will review and offer an exchange or solution.

Cancellation Policy

Orders can be cancelled within 2 hours of placing the order.
Once processing begins, cancellations are not allowed.

Pre-paid orders refunded on cancellation will take 5–7 business days.

Need Help?

We're here for you!

Email: connect@mave.co.in
Phone: +91 78141 43477
Instagram DM: @mave.co.in

We will reply as quickly as possible.