Shipping Policy

At MAVÉ, we make sure your order is delivered safely, quickly, and with full transparency. Below you'll find everything you need to know about how we handle shipping and delivery.

Processing Time

We hand-check and pack every order with care.

• Processing time: 1–3 business days
• Orders are processed Monday–Friday (excluding public holidays)
• Once your order is shipped, you will receive an email with your tracking number

During launches, restocks, and sales, processing times may slightly increase.

Shipping Methods & Delivery Times

India (Domestic Shipping)

• Standard Shipping: 3–7 working days
• Express Shipping (if available): 2–4 working days
• Shipping times may vary depending on your city and courier availability

International Shipping

• Standard International Shipping: 7–20 working days
• Duties, taxes, and customs fees (if applicable) are the responsibility of the customer
• International delivery time may vary depending on destination country and customs clearance

Free Shipping

We offer:

• Free Standard Shipping on orders above ₹999
• Shipping charges for orders below the threshold will be shown at checkout

Order Tracking

Once your order is shipped, you will receive an email/SMS with your:

• Tracking number
• Courier partner name
• Live tracking link

If your tracking number isn't active immediately, please allow 24–48 hours for the courier to update it.

Wrong Address / Undeliverable Packages

Please double-check your address while placing your order. We are not responsible for:

• Wrong address entered
• Address not reachable
• Non-collection from courier office
• Failed delivery due to customer unavailability

If the package returns to us, you may need to pay a re-shipping fee.

Weather, Delays & Courier Issues

We ship using trusted courier partners, but some delays may occur due to:

• Weather
• Festivals
• Courier load
• Remote area delivery
• Customs processing (international only)

We appreciate your patience during such situations.

Pre-Orders

If your item is marked as Pre-Order, it will ship on the estimated date mentioned on the product page. Orders containing both Pre-Order & Ready items will ship together.

Important Notes

• We do not ship on Sundays or national holidays
• We are not responsible for courier delays once the package is handed over
• If your package shows "Delivered" but you haven't received it, please contact the courier directly
• Lost packages due to incorrect addresses are not eligible for refund

Need Help?

If you have any shipping-related questions, we are here to help.

• Email: contact@mave.co.in
• Phone: +91 78141 43477
• Instagram DM: @mave.co.in

We want your order to reach you safely and smoothly.